229det Frequently Asked Questions

229det requires a valid government-issued photo ID for KYC verification — an NID (National Identity Card), passport, or driving licence is accepted. You will also need to submit a selfie holding your ID document. In some cases, a proof of address such as a utility bill or bank statement may be requested. KYC documents are reviewed within 24–48 hours on business days.

To reset your 229det password, go to the 229det Login page and click "Forgot Password". Enter the mobile number or email address registered to your account, and a password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] for manual account recovery assistance.

No — each player is permitted to hold only one 229det account. Registering multiple accounts is a breach of the Terms and Conditions and may result in all associated accounts being permanently closed and any pending withdrawals being forfeited. If you believe a duplicate account was created in error, contact 229det support immediately to resolve the issue.

To permanently close your 229det account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and confirm that you wish to close the account. Any remaining balance will be returned to your registered payment method before closure. Note that if you are experiencing gambling-related concerns, self-exclusion may be a more appropriate step — see the Responsible Gaming page for details.

bKash deposits on 229det are credited to your account instantly in the vast majority of cases. Once you complete the bKash payment using the account number provided on the deposit page and enter the transaction ID in the 229det deposit form, funds typically appear within a few minutes. During periods of high traffic or network congestion, processing may take up to 15 minutes. If your deposit has not arrived after 30 minutes, contact 229det support with your bKash transaction ID.

The minimum deposit amount on 229det is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank. There is no maximum deposit cap imposed by 229det, though your individual bKash or Nagad wallet limits will apply as set by those service providers.

The minimum withdrawal amount on 229det is ৳500 BDT. Withdrawals below this threshold cannot be processed. To make a withdrawal, log in to your account, navigate to the cashier section, select your preferred method (bKash, Nagad, Rocket, or bank transfer), and enter the amount. Your account must be fully KYC-verified before any withdrawal request can be approved.

Nagad withdrawals from 229det are typically processed within 1–4 hours during standard operating hours. In most cases, funds arrive in your Nagad wallet the same day. Withdrawals submitted late at night or during peak processing windows may take up to 24 hours. 229det does not charge a withdrawal fee for Nagad transfers, though standard Nagad service charges may apply on your end.

229det does not charge platform-side fees for deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction service charges according to their own fee schedules. Bank transfer withdrawals are also processed without a 229det fee, though your bank may apply its own outward transfer charges. Always check your payment provider's current fee schedule for the most accurate information.

Yes, 229det accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. To make a bank transfer deposit, select "Bank Transfer" on the deposit page, note the 229det receiving account details displayed, complete the transfer from your bank's app or branch, and enter the transfer reference number in the deposit form. Bank transfer deposits typically take 1–3 business hours to be credited.

To bet on cricket on 229det, navigate to the Cricket section from the main menu and browse the available pre-match and live markets. 229det covers Bangladesh Tigers matches, BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test and ODI series, and more. Select a market, enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.

229det offers a wide range of cricket betting markets beyond the basic match-winner option. Popular markets include top batsman, top bowler, total runs over/under, method of dismissal, player of the match, toss winner, number of sixes, first wicket partnership runs, and innings score ranges. Accumulator (parlay) bets across multiple matches are also available. Market availability varies by match tier and format — Test, ODI, and T20 each have slightly different market sets.

Yes, 229det is fully optimised for mobile play. The platform runs smoothly in the mobile browsers of Android and iOS devices without requiring a separate app download. All features — including deposits via bKash and Nagad, live cricket betting, slots, and live casino games — are accessible from your smartphone. A fast internet connection (4G or Wi-Fi) is recommended for the best live betting and live dealer game experience.

The RTP of slot games on 229det varies by title and game provider. Most slots from studios such as Pragmatic Play, NetEnt, and Microgaming carry RTPs in the 94%–97% range, which is standard for the industry. The RTP for each specific game is disclosed in the game's information or rules section, which you can access by clicking the info icon before or during gameplay. 229det does not modify the RTP settings provided by licensed game studios.

All casino games on 229det use Random Number Generator (RNG) technology supplied by third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming. These studios submit their games to independent testing laboratories for fairness certification. 229det does not alter game logic or outcomes at the platform level — results are determined entirely by the certified RNG of each game provider.

229det offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The specific bonus percentage, maximum bonus amount in BDT, and eligible payment methods are displayed on the promotions page at the time of registration. Welcome bonus funds are subject to wagering requirements that must be met before withdrawal — always read the full bonus terms before opting in to understand the conditions that apply.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using that bonus before requesting a withdrawal. On 229det, each promotion lists its wagering requirement clearly in the bonus terms. Different game types may contribute different percentages toward wagering completion — slots typically contribute 100%, while live casino games may contribute less.

To claim a bonus on 229det, log in to your account and visit the Promotions section. Select the offer you wish to claim and, if required, enter the associated bonus code in the designated field before or during your deposit. Some bonuses are automatically applied when you deposit the qualifying amount using an eligible payment method. Bonuses that are not claimed at the time of the qualifying deposit generally cannot be added retrospectively, so always check the promotion terms before depositing.

229det rewards regular players through an ongoing loyalty programme that provides access to reload bonuses, free spins on selected slot titles, and priority withdrawal processing. As your activity on the platform grows, you progress through loyalty tiers that unlock increasingly valuable perks. Details of the current loyalty programme structure, including tier thresholds and rewards, are available in the Promotions section after you log in to your 229det account.

229det operates a secure platform protected by 256-bit SSL/TLS encryption on all data in transit and AES-256 encryption for sensitive data stored at rest. Player passwords are hashed using industry-standard bcrypt algorithms and are never stored in readable form. All payment transactions are processed through PCI-DSS-compliant payment partners. Regular independent security audits are conducted to identify and remediate vulnerabilities. 229det does not sell or share player data with third parties for marketing purposes.

229det protects player data through a layered security architecture. Personal data is encrypted both in transit and at rest. Access to player records is restricted to authorised staff on a strict need-to-know basis, with all access logged and audited. Payment card numbers are never stored on 229det servers — card transactions are handled exclusively by PCI-DSS-certified processors. For full details on how your data is collected, used, and protected, see the 229det Privacy Policy.

The minimum age to register and play on 229det is 18 years old. Players must be at least 18 years of age at the time of registration. Age is verified as part of the KYC process — accounts found to belong to players under 18 are immediately closed and any deposited funds are returned. 229det strongly encourages parents and guardians in Bangladesh to use parental control tools to prevent minors from accessing online gambling platforms.

To self-exclude from 229det, email [email protected] with the subject line "Self-Exclusion Request", including your registered username and the duration you are requesting (minimum 6 months). Your account will be suspended immediately upon receipt of your request. All marketing communications will be stopped, and any attempt to register a new account using the same details will be blocked. Any remaining balance can be withdrawn as part of the self-exclusion process.

229det customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). The primary contact channel is email: [email protected]. For responsible gaming matters, include "Responsible Gaming" in the subject line to ensure your message reaches the dedicated welfare team promptly. 229det aims to acknowledge all support queries within 24 hours and resolve them within 3 business days, with priority handling for responsible gaming and account security issues.